Shipping policy

Delivery Coverage

We deliver to all cities and governorates across Egypt, including Cairo, Giza, Alexandria, Delta, Upper Egypt, and all regional areas.

Delivery Time

Orders are delivered within 5 business days from the date of confirmation. Some remote areas may experience slight delays, but we always work to deliver as fast as possible.

Shipping Method

All orders are shipped through trusted local couriers to ensure safe and reliable delivery. You will receive a confirmation message once your order is dispatched.

Shipping Fees

Shipping fees are calculated at checkout based on your location. Occasional free‑shipping promotions may apply.

Cash on Delivery (COD)

We offer Cash on Delivery for all orders within Egypt. Please ensure your phone number is correct so the courier can reach you.

Order Processing

Orders are processed within 24 hours of placement. Orders placed on weekends or public holidays will be processed on the next business day.

Failed Delivery Attempts

If the courier cannot reach you after multiple attempts, the order may be returned. You can request a re‑delivery by contacting our support team.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours with photos, and we will arrange a replacement.

Customer Support

For any questions about your order or delivery, contact us at: Email: support@yourstore.com Phone: 012‑000‑00000